PRIVACY POLICY

Effective Date: 01 June 2026
Version: 2.0

1. INTRODUCTION
SR Global Clinical Limited ("SRGC", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, business partners, website users, research volunteers, employees, contractors, and other stakeholders.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you interact with our services, websites, platforms, applications, and business operations.

This Privacy Policy applies to:

• SR Global Clinical Quality Management Services

• Clinical Data Management and Statistical Services

• Audit and Vendor Management Services

• Compliance and Regulatory Services

• ClinWays Research Volunteer Recruitment Platform

• SMS (Stress Monitoring System)

• Artificial Intelligence and Data Analytics Solutions

• SR Global Clinical websites and digital platforms

• UK and USA business operations

By using our services, websites, or platforms, you acknowledge that you have read and understood this Privacy Policy.

2. COMPANY INFORMATION
United Kingdom Headquarters
SR Global Clinical Limited
314 Midsummer Court
Milton Keynes
MK9 2UB
United Kingdom
Email: info@srglobalclinical.com

 

United States Operations
SR Global Clinical USA
2500 Regency Parkway
Cary
North Carolina 27518
United States
Email: info@srglobalclinical.com

3. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Personal Information

• Full name

• Date of birth

• Gender

• Nationality

• Professional credentials

Contact Information

• Email address

• Telephone number

• Postal address

• Business contact details

Employment Information

• CVs and resumes

• Employment history

• Qualifications

• Certifications

• Professional memberships

Technical Information

• IP address

• Device identifiers

• Browser type

• Operating system

• Website activity logs

• Cookies and tracking technologies

Research Participation Information
Where applicable:

• Medical conditions voluntarily disclosed

• Eligibility questionnaire responses

• Research interests

• Study participation preferences

Wellness Information
Where applicable through SMS:

• Activity metrics

• Sleep information

• Wellness questionnaire responses

• Stress-related indicators

• Wearable device integrations

We only collect information that is necessary for legitimate business, operational, regulatory, or contractual purposes.

4. HOW WE USE PERSONAL INFORMATION
We may use personal information for:

• Delivering services

• Managing client relationships

• Contract administration

• Regulatory compliance

• Vendor qualification and management

• Quality management activities

• Audit management

• Clinical data management services

• Research volunteer recruitment

• Platform administration

• Technical support

• Security monitoring

• Business development activities

• Marketing communications

• Fraud prevention

• Legal obligations

We will only process personal information where a lawful basis exists.

5. CLINWAYS RESEARCH VOLUNTEER PLATFORM
ClinWays is a research volunteer recruitment platform operated by SR Global Clinical.
ClinWays may collect:

• Contact information

• Demographic information

• Research interests

• Eligibility questionnaire responses

• Health-related information voluntarily provided

• Study participation preferences

ClinWays acts solely as a facilitator connecting volunteers with authorised research organisations.
SR Global Clinical does not conduct clinical trials through ClinWays.
Where appropriate consent has been provided, information may be shared with:

• Clinical research organisations (CROs)

• Research sites

• Pharmaceutical companies

• Biotechnology companies

• Academic institutions

• Healthcare organisations

Users may withdraw consent at any time.

6. SMS (STRESS MONITORING SYSTEM)
SMS is a wellbeing and wellness platform designed to support stress awareness and wellbeing monitoring.
SMS may process:

• Wellness questionnaire responses

• Activity information

• Sleep-related information

• Stress indicators

• Wearable device data

• User-generated wellbeing content

SMS is not a medical device.
SMS does not provide:

• Medical diagnosis

• Medical treatment

• Clinical advice

• Healthcare services

Users should seek professional medical advice from qualified healthcare providers regarding health concerns.

7. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING
SR Global Clinical may utilise artificial intelligence and machine learning technologies to:

• Improve platform functionality

• Enhance quality management processes

• Support recruitment matching

• Generate analytics

• Improve operational efficiency

• Produce reports and insights

Human oversight is maintained over significant decisions.
SR Global Clinical does not rely solely on automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards.

8. LEGAL BASIS FOR PROCESSING
For individuals located within the United Kingdom and European Economic Area, we process personal information under one or more of the following legal bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests

• Public interest

• Protection of vital interests

Where consent is relied upon, individuals may withdraw consent at any time.

9. INTERNATIONAL DATA TRANSFERS
As an international organisation, SR Global Clinical may transfer personal information between:

• United Kingdom

• United States

• European Economic Area

• Other approved jurisdictions

Where international transfers occur, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs)

• Data Processing Agreements

• Encryption technologies

• Access controls

• Information security controls

• Vendor due diligence procedures

We take reasonable measures to ensure transferred data receives an appropriate level of protection.

10. SHARING OF INFORMATION
We may share information with:

• Clients

• Sponsors

• CROs

• Research sites

• Pharmaceutical companies

• Biotechnology companies

• Academic institutions

• Service providers

• Professional advisers

• Auditors

• Regulatory authorities

• Law enforcement agencies where legally required

We do not sell personal information.

​

11. DATA RETENTION
We retain information only for as long as necessary.
Typical retention periods include:
Record TypeRetention Period
Website enquiries3 years
Client contracts7 years
Financial records7 years
Audit records10 years
Vendor records10 years
Recruitment records2 years
Employee records6 years after employment
ClinWays profiles3 years of inactivity
SMS user records3 years
Regulatory recordsAs required by applicable regulations
Retention periods may be extended where legally required.

12. COOKIES AND TRACKING TECHNOLOGIES
Our websites may use:

• Essential cookies

• Functional cookies

• Analytics cookies

• Security cookies

• Marketing cookies

Cookies help us:

• Improve website performance

• Enhance user experience

• Monitor security

• Analyse website usage

Users may manage cookie preferences through browser settings.

13. INFORMATION SECURITY
SR Global Clinical maintains technical and organisational measures designed to protect personal information.
These measures may include:

• Encryption

• Secure hosting

• Access controls

• Multi-factor authentication

• Audit trails

• Security monitoring

• Staff training

• Incident response procedures

• Regular system reviews

While no system can guarantee absolute security, we implement reasonable safeguards appropriate to the risks involved.

14. YOUR PRIVACY RIGHTS
Subject to applicable laws, individuals may have the right to:

• Access their information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Request portability

• Withdraw consent

• Lodge a complaint with a supervisory authority

Requests may be submitted to:
privacy@srglobalclinical.com

15. US STATE PRIVACY RIGHTS
Where applicable under United States state privacy laws, individuals may have rights relating to:

• Access to personal information

• Correction of personal information

• Deletion requests

• Opt-out rights

• Data portability rights

SR Global Clinical will respond to verified requests in accordance with applicable laws.

16. CHILDREN'S PRIVACY
Our services are not intended for children under the age of 16 unless expressly authorised and legally permitted.
Where parental consent is required, appropriate consent mechanisms will be implemented.

17. THIRD-PARTY WEBSITES
Our websites may contain links to third-party websites.
SR Global Clinical is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of external websites independently.

18. CHANGES TO THIS PRIVACY POLICY
SR Global Clinical may update this Privacy Policy periodically.
Changes will be posted on our website together with an updated version number and effective date.
Continued use of our services following publication of changes constitutes acceptance of the revised Privacy Policy.

19. CONTACT US
For questions regarding this Privacy Policy or the processing of personal information, please contact:

 

United Kingdom
SR Global Clinical Limited
314 Midsummer Court
Milton Keynes
MK9 2UB
United Kingdom
Email: info@srglobalclinical.com

 

United States
SR Global Clinical USA
2500 Regency Parkway
Cary
North Carolina 27518
United States
Email: info@srglobalclinical.com
Supervisory Authority
United Kingdom Information Commissioner's Office (ICO)
Individuals who believe their personal information has been processed unlawfully may lodge a complaint with the ICO or their local supervisory authority.